Program Manager, Housing Navigation
Company: The People Concern
Location: Los Angeles
Posted on: October 4, 2024
|
|
|
Job Description:
Program Manager, Housing Navigation
Los Angeles, CA, USA * Santa Monica, CA, USA
Req #11183
Friday, August 23, 2024
Summary
As Los Angeles County moves towards reopening, the Housing
Navigation program is instrumental in connecting clients residing
in interim housing sites throughout LA County to appropriate
supportive and documentation services. The goal of the program is
to connect every individual to the appropriate housing
interventions and ensure that our homeless neighbors are able to
remain safely housed.
The Housing Navigation Program Manager will provide oversite to
case management staff that are responsible for field-based services
to single adults experiencing homelessness as they transition into
permanent housing. Primary responsibilities of the selected
candidate include supervising a team of up to four program staff by
providing supportive supervision, coordination of services,
ensuring that staff work with clients to access permanent housing
opportunities by locating best fit housing options, implementation
of housing stabilization plans, and coordination of multiple
services to meet each clients' needs. The Program Manager is also
responsible for building and maintaining good working relationships
with landlords/management companies/property owners as well as with
other homeless service providers and partnering agencies.
ESSENTIAL DUTIES & RESPONSIBILITIES
1. Responsible for the oversight, development, direction, training
and supervision of the Housing Navigation Team
2. Responsible for ensuring that the team works to achieve
objectives, deliverables, and outcomes as described in the scope of
work
3. Provide daily coordination and oversight of program operations
and program activities. This means providing individual and team
supervision, support, and hands on training
4. Implement and delegate housing coordination and placement of
individuals enrolled in the program
5. Understanding of contractual obligations and program performance
metrics as outlined by our funders.
6. Build positive rapport with community providers and support the
team by building a network of resources to tap into when
needed.
7. Assist in recruitment, selection, training, supervision, and
evaluation of direct service staff
8. Ensure that direct reports keep accurate, well-written/well
documented case notes; complete all documentation and paperwork in
a timely manner; prepare clear and thorough assessments and
referrals for inclusion in case files and provide supervisor with
any and all information requested in the timeframe given. This
means making sure direct reports enter data into HMIS in a timely
manner.
9. Implement and delegate housing coordination and placement for
individuals
10. Engage in housing acquisitions activities by developing good
rapport with landlords and property managers in order to ensure
housing options are available
11. Work with clients to develop and implement a housing
stabilization plan that will maximize housing location, placement,
and retention which will increase quality of life and community
engagement
12. Assess clients' legal, financial, social, medical,
psychological, and other needs related to their housing situation
to assist in accessing services.
13. Mediate conflict between clients and landlords/management
companies to promote housing stability
14. Assist client with completing housing applications and securing
housing of their choice.
15. Transport clients for to view best fit housing resources as
needed
16. A accompany clients as needed to appointments related to
housing stability (e.g. HACLA appointments, doctor's appointments,
court appearances, benefits hearings, etc.)
17. Assist clients in developing and attaining goals related to
education, vocational training, and/or employment
18. Attend required trainings while seeking out learning
opportunities for continued education; staying up-to-date on best
practices in ending homelessness and client care
19. Provide crisis intervention support whenever appropriate and as
needed and support direct reports with triage crisis
assessments.
QUALIFICATIONS
1. Bachelor's degree in related field (Social Work, Community
Organizing, or other Human Services) and one years' full-time
experience working with the homeless, preferably those living with
mental illness and / or substance addictions; or an equivalent
combination of education and experience
2. Knowledge of homeless social service providers and Coordinated
Entry System
3. Able to communicate and interact with subcontractors, housing
providers and community partners in a culturally competent
manner
4. Detail oriented with excellent time management, organizational,
written, verbal, interpersonal, and computer skills
5. Self-starter with the ability to stay ahead of the curve and
thrive in fast-paced work environment
6. Able to work effectively with a wide range of constituencies
7. Strong interpersonal and team building skills
8. Able to work with and lead community groups and case
managers
Preferred Qualifications
One or more years' experience in supervising staff and leading a
team
Strong background or experience with Microsoft Office
Bilingual (Spanish)
WORK ENVIRONMENT
EXPECTED BEHAVIORS OF ALL STAFF
Act as a role model
Demonstrate a sense of responsibility
Continuously learn and improve
Acknowledge your own areas of improvement
Hear and provide honest, specific and direct feedback
Create an environment where everyone is welcomed valued and
respected
Collaborate
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to
non-discrimination in employment. We select the most qualified
individual for the job basedon job-related qualifications
regardless of race, color, age, sex, religion, national origin,
disability, ancestry, marital status, credit history, sexual
orientation, arrest and court record, genetic information, veteran
status or any other status protected by federal, state or other
applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild
their lives. One of Los Angeles County's largest social services
agencies, The People Concern was formed in 2016 in a merger of two
trusted social service organizations based in Los Angeles County,
OPCC and Lamp Community. Informed by more than fifty-eight years of
work in the community, The People Concern is a leading provider of,
and advocate for, evidence-based solutions to the multi-faceted
challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide
a fully integrated system of care - including outreach, interim
housing, mental and medical health care, substance abuse services,
domestic violence services, life skills & wellness programs, and
permanent supportive housing - tailored to the unique needs of
homeless individuals, survivors of domestic violence, challenged
youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care
empowers our participants to navigate the multi-faceted obstacles
in their lives, become their best selves, and ultimately, connect
with and contribute to their communities.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants &
More
The People Concern University & Certificates
Corporate Discounts
Other details
Pay Type
Salary
Job Start Date
Friday, August 23, 2024
Apply Now
Share this job:
Keywords: The People Concern, San Clemente , Program Manager, Housing Navigation, Executive , Los Angeles, California
|
Click
here to apply!
|
