Automotive Technical Advisor/Mechanic - Huntington Beach, CA
Company: MSX International Inc.
Location: Huntington Beach
Posted on: October 19, 2024
Job Description:
Title: Automotive Technical Advisor/Mechanic - Huntington Beach,
CALocation: CA, USDate: Oct 14, 2024Job Type: Full-time with
BenefitsWho We AreFor more than 25 years, MSX International has
been a dedicated partner to leading automotive brands around the
world. We support them in transforming their businesses and in
managing their operations across the areas of Customer Experience,
Repair Optimization, Learning and Insights. Our goal is to help our
customers reach their full potential and to excel as their global
partner of choice.Are you looking for a new opportunity?If you have
automotive technician experience in your background, then we may be
looking for you.What We Are Looking For:
- Do you currently or have you in the past been an ASE certified
technician?
- Do you like solving complex issues as it relates to solving
vehicle issues?
- Are you known as the "person who can fix anything automotive
related"?
- Are you looking for a better work life balance with no weekend
work?If you answered yes to the questions listed above, MSXi might
have the right opportunity for you! We are expanding one of our
client's programs and are looking to build a team of automotive
repair experts who can troubleshoot tough issues and help complete
repairs the first time. Your day to day will include local travel
to designated dealerships and assisting their technicians with
solving tough vehicle cases.The Automotive Technical Advisor key
tasks are:
- Assessing and solving technical escalations.
- Providing online and in-dealership technical assistance.
- Leading discussions and acting as a subject matter expert.
- Managing recall requirements and ensuring Required Service
Updates (RSU) are completed.
- Interacting with the team as the quality feedback liaison.
- Providing dealership consultations on repair order
documentation, repair service agreements, and facility
inspections.
- Ensuring the improvement of the customer experience and
increasing "fixed first visit" cases.
- Analyzing and making suggestions related to repair shop process
improvements.What We Have to Offer:
- Full-time position with benefits effective the first of the
month following 30 days of employment.
- Hybrid work environment: 3 days field work with local travel
and 2 days work from home per week on average.
- Monthly paid car allowance.
- Paid standard US holidays and paid vacation time.Qualifications
Required:
- A minimum of 2 to 4 years automotive experience required;
current ASE certification is preferred but previously certified
individuals will be considered.
- Field-related management experience is preferred.
- Must have dealership experience.
- Highly motivated, adaptive, and autonomous with the ability to
deliver results.
- Ability to travel locally to dealerships within a designated
area.
- Ability to analyze and document vehicle case updates using
Microsoft Excel.
- Ability to communicate technical information to all
levels.
- Ability to effectively use MS Word, Excel, and PowerPoint.
- Ability to work independently and manage a progressive workload
in a fast-paced environment.MSX International is an Equal
Employment Opportunity Employer committed to employing a diverse
workforce.The wage range for this role is $75k to $100k based on
current experience.Apply Now!!!
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Keywords: MSX International Inc., San Clemente , Automotive Technical Advisor/Mechanic - Huntington Beach, CA, Engineering , Huntington Beach, California
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