Full Stack Java Support Engineer
Company: Kudzu Interactive, Inc.
Location: San Diego
Posted on: October 16, 2024
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Job Description:
Full Stack Java Support EngineerLocation: Hybrid prefer West
Coast- San Diego or Los Angeles, CAAbout TillsterTillster,
headquartered in the USA, is the global leader in digital ordering
and customer engagement solutions. For over a decade we have
developed revolutionary self-service, ordering and payments
solutions - for mobile, tablet, online, kiosk, call center, and
more - creating personalized interactions based on consumer
preferences, language, and currency. Our platform is compatible
with 15+ unique POS systems, representing over 90% coverage in
multi-unit restaurants. We offer one platform; one scalable,
enterprise class solution - to create world-class digital
engagement solutions.Our mission and passion are one in the same:
Empower restaurants and consumers to engage and transact anywhere,
anytime, and from any device - one consumer at a time, one order at
a time, billions of times over. In doing so, together we are
transforming e-commerce in restaurants and make the till grow for
Tillster and our customers.What You'll Do--- Monitor the production
application and identify errors and issues before they impact
customers.--- Full Stack Developer Preferred but minimum a Java
expert.--- Proactive production maintenance.--- Investigate
production bugs/issues with Engineering.--- Manage production
incidents / outages.--- Implement application monitoring.---
Respond to and resolve application alerts.--- Support Engineering
with privileged data access requests.--- Suggest product
improvements and work with product management to identify new
features to reduce support burden.--- Support User Acceptance
Testing (UAT) and provide product feedback.--- Manage on-call
duties as scheduled. Support Customer Facing Teams
(Support/TAM/SE/CS)--- Troubleshooting escalated customer issues to
determine root cause and coordinate with various teams to develop
solutions or workarounds.--- Identifying solutions to the
challenges customers are facing - either by explaining the product
functionality or by developing technical workarounds.--- Validating
and reproducing customer reported bugs and escalating to
Engineering & Product.--- Performing product optimizations for
specific customers including optimizing backup or seeding speed and
configuring API usage.--- Performing specific privileged duties in
the production environment for customers including aborting backups
or seeding jobs, optimizing specific objects and add/remove objects
from backup or seeding jobs, changing master admin email address,
and changing the fetcher pool size for optimal application response
time.--- Support Proof of Concepts (POCs) and trials ensuring
customers issues are escalated expeditiously and reducing issues
during the sales cycle.--- Improve support knowledge base and
automation to enable the front-line support teams.Required Skills &
Experience--- Full Stack Developer Preferred but minimum a Java
expert.--- Strong Windows proficiency - a MUST--- A minimum of 4+
years of experience as either support Engineer, test engineer or as
a software engineer.--- Proven technical troubleshooting skills
with solid understanding of tech support environment.--- Experience
with POS or Kiosks a plus--- Cloud experience required. AWS and
Azure preferred.--- Database knowledge - relational and object
oriented. PostgreSQL and MariaDB experience a plus--- SQL knowledge
- intermediate level queries--- Knowledge of Salesforce /
ServiceNow / Dynamics CRM - a strong advantage.--- Fluent in
English - working with global teams--- Highly customer oriented.---
Outstanding communication skills.--- Strong sense of urgency.---
Experience in writing scripts in Java/Windows Batch
Files/Powershell--- Experience with Enterprise Software, B2B SaaS
and/or in 24x7x365 organizations.--- Programming skills - a must---
Social, communicative and generally a great team player.The
Interview Process
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Keywords: Kudzu Interactive, Inc., San Clemente , Full Stack Java Support Engineer, Engineering , San Diego, California
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